Complaints Procedure
At Boiler Finance Guys, we are committed to delivering excellent service to all our customers. However, we understand that there might be occasions when you are not entirely satisfied with the service provided. In such instances, please follow our complaints procedure outlined below:
1. Initial Contact:
If you have any queries, suggestions, or complaints regarding our services, we encourage you to first speak with a member of our staff. They will make every effort to address your concerns promptly or connect you with someone who can assist you. Reach out to us at:
- Email: sales@boilerfinanceguys.co.uk
- Phone: 0330 818 5236
2. Email or Post Complaints:
For written complaints submitted via email or post, we commit to sending an initial acknowledgment of receipt within 10 working days. A comprehensive response to the complaints will be provided within 21 working days of receiving the complaint. If, for any reason, we cannot provide a full response within this timeframe, we will keep you informed of the progress of our investigation.
3. Further Assistance:
While we aim to resolve issues in the initial stages, if you remain dissatisfied with the handling of your complaint, you may escalate the matter. The next step involves applying to our Competent Person Scheme, of which we are a member. This independent body will conduct a thorough investigation of your complaint.
Competent Person Scheme Details:
[Boiler Central ltd]
[100 Thornes lane, Wakefield
WF2 7QX
Sales@boilercentral.com
We appreciate your feedback and are dedicated to ensuring a fair resolution to any concerns you may have.
